HHH POLICIES

UPDATED April 21st, 2021

SAFETY MEASURES 

Please read our COVID-19 Safety Measures to see how we keep our team members and guests safe.

 

SELF CHECK-IN 

We are operated under full self check-in / contactless service.

Pre check-in requires government-issued identification and a credit card under the same name. This is required to be submitted 48hrs before your check-in time.

 

**Reservations made within 48 hours of the arrival date is only guaranteed until 7 pm on the day of arrival if pre check-in isn’t completed by that time.**

 

Your reservation is NOT guaranteed unless it's registration is approved.

 

CHECK-IN / CHECK OUT

 

Self Check-in: 4 PM 

Self. Check-out time: 11 AM

 

​Guests must be at least 18  years of age to reserve a room and check-in. 

No children are allowed at the property.

 

Please note:

 

All rooms accommodate up to 2 guests only. 

All guests occupying the rooms must be registered and are required to have their government-issued ID.

All rooms have a California King-sized bed and can accommodate up to two adults.

Our rooms do not accommodate extra beds.

 

PAYMENT AND CANCELLATION POLICIES

 

We have different rates that offer free cancellation or non-refundable rates on different booking platforms.

Please read the listed different policies carefully.

 

If you've chosen a non-refundable rate, for any full or partial cancellations, your deposit will remain non-refundable regardless of the reason. 

 

We realize that are often beyond your control.

For this reason, we recommend purchasing travel insurance for peace of mind.

All changes are subject to availability.

All reservations are subject to hotel taxes and fees, including California Occupancy Tax (14%) City Tax (1.5%), and an Amenity Fee of $25 / night. 

 

SECURITY DEPOSIT

The credit card provided at the registration form will be authorized $150 24hrs prior to the check-in date and will be released at check out. As soon as we release your deposit and depending on your bank, it takes about 3-5 business days for it to be returned to your account.

 

The following factors will be taken from your security deposit at management’s discretion:  

  • Noise complaints

  • Interior damage

  • Smoking in non-smoking areas.

  • Lost/ Damaged keys

  • Breaking maximum occupancy

  • Disrespecting other guests

  • Stolen items

  • Any violation of house rules     

POOL RULES

  • Pool hours are from 9 AM - 9 PM

  • No glassware by the pool

  • No pets on furniture

 


 

PARKING 

Parking passes are available at  $25/night. Parking is assigned for your reservation.


 

PET POLICIES / SERVICE ANIMALS 

We are dog friendly and accept ADA service animals.​ We are permitted by law to ask if your furry friend is a service animal and what task your service animal was trained to perform in case of an emergency. Any extra cleaning required due to your furry friend will be deducted from your security deposit.

 

PACKAGES

Any package ordered will have to be addressed to your room number and be delivered within your reservation dates.

Please note that the hotel will not be responsible for any incidents with the packages while being shipped or handled at the hotel​.

 

PHOTOGRAPHY

Any professional photography being filmed at the property (regardless of personal editorial,  or commercial) requires prior approval from hotel management. Photography without consent is a violation of hotel policies. Please contact the hotel for details. 

SMOKING

Hollywood Hills Hotel only allows smoking on the balcony area and designated smoking area.

A $250 cleaning surcharge will be imposed on any room where guests have smoked with disregard for our policy.

Packages

Packages could only be shipped to the property if the guest can personally receive them. 

 

Hollywood Hills Hotel is not responsible for any incidents with the packages while being shipped or stored at the hotel

Guest Responsibility

 

While accidents happen, guests will be financially responsible for damage due to gross negligence.