Question 1

Online Check-In

Accepted Answer

⁣⁣⁣* We are a contactless self check-in hotel. You will receive a required check-in link by text and email 48 hours prior to your arrival date. You will be be asked to confirm your phone number, upload your ID and provide a credit card for our $250 security deposit, which is released when you check out.⁣⁣⁣

* Your room key is a QR code sent to you via text and email ⁣shortly prior to check in time, once your check in is complete and your ID is verified. ⁣⁣⁣

* CHECK IN IS AT 4 PM. Guaranteed early check in at 1 PM is available based on availability for a fee of $25. You may purchase this option on your pre check-in link.

Question 2

Directions to Hotel & Gate Code

Accepted Answer

Hollywood Hills Hotel ⁣⁣⁣⁣⁣
1999 N Sycamore Ave ⁣⁣⁣⁣⁣
Los Angeles, CA 90068 ⁣⁣⁣⁣⁣
(323) 999-1539
GATE CODE: 0627   * We are on the same property as Yamashiro Restaurant - however the entrance gate to the hotel is to the left just as you enter. Turn left into YAMASHIRO restaurant property and find the gate on the hard left. Do not go up to the Yamashiro valet. Look for a tan metal gate with a keypad, pictured below.⁣⁣ ⁣⁣ * THE CODE FOR THE GATE IS 0627. ⁣⁣⁣⁣⁣

Question 3

Hotel Map

Accepted Answer

Question 4

Parking

Accepted Answer

* ON SITE PARKING⁣ is $25 per night. You may park anywhere labeled Hotel Guest Parking including the lot at the bottom of the driveway. DO NOT PARK IN RED SPACES LABELED TENANT OR YOU RISK BEING TOWED. ⁣⁣⁣⁣   To arrange parking, text us on (323) 999-1539 with your car model and license plate number. The parking charge will be deducted from your security deposit.

Question 5

Digital Key

Accepted Answer

* DIGITAL ROOM KEY⁣ Your key will be sent prior to check in time once your pre check-in is complete.   TO USE YOUR DIGITAL KEY 1. Have your QR code ready. 2. Hold your hand on the door sensor for 2-3 seconds until the light turns blue. 3. Hold the QR code from your phone 1 inch from the sensor. 4. Upon beep turn the handle to open the door.   TO SAVE YOUR DIGITAL KEY DO NOT USE A SCREENSHOT as the code changes continuously.    Use the “Share” button to save the link to your home screen and share the key with your fellow guest via text.

Question 6

WIFI - HHH Guest

Accepted Answer

Network: HHH Guest Password: wokeupinthehills!

Question 7

Pool Access

Accepted Answer

Guests are welcome to use the pool and lounge area during the hours listed below. Use of the pool is at your own risk.    HOURS: 9 AM - 9 PM POOL GATE CODE: 2415

Question 8

TV

Accepted Answer

Power On Choose the channel / Show Or log in to your own account on smart apps. You are responsbile for logging out of your accounts before check out.

Question 9

Deliveries and Packages

Accepted Answer

We are unable to accept packages.  You may have packages delivered when you are available to recive them in person at the gate.

Question 10

House Rules

Accepted Answer

Upon check in a $250 security deppsit / incidentals hold will be placed on your card and is released when you check out. ​ The following are prohibited and any costs incurred with be deducted from the deposit: Loud Noises Interior damage Late check out  Smoking in room Extra cleaning Breaking maximum occupancy Disrespecting other guests Stolen items Lost or damaged emergency key

Question 11

Additional Guest

Accepted Answer

All GUESTS MUST BE REGISTERED AND 18+ Maximum guests in room: 2 You are resoponsible for your guests.

Question 12

Lockout

Accepted Answer

If you are unable to enter your room after hours, please contact us on (323) 999-1539 and we will provide an emergency key.

Question 13

Trash

Accepted Answer

Guests are responsible for their own trash. Trash bins are located by the front gate.

Question 14

Check Out

Accepted Answer

Check out is at 11 AM. If you require more time, we have a 1 PM late check out option, based on availability,  for a fee of $30.  Please request your late check out by 9 AM via text to (323) 999-1539.

Question 15

Contact us

Accepted Answer

Office Hours 11 AM - 7 PM info@hollywoodhillshotel.com (323) 999-1539

GUEST INSTRUCTIONS