UPDATED June 16th, 2020
Please read our COVID-19 Safety Measures to see how we keep our team members and guests safe.
We are operated under full self check-in / contactless service.
Pre check-in requires government-issued identification and a credit card under the same name. This is required to be submitted 48hrs before your check-in time.
**Reservations made within 48 hours of the arrival date is only guaranteed until 7 pm on the day of arrival if pre check-in isn’t completed by that time.**
Your reservation is NOT guaranteed unless it's registration is approved.
CHECK-IN / CHECK OUT
Check-in: 3 PM - 7 PM (After hours check-in is available upon request)
Check-out time: 11 AM
Guests must be at least 18 years of age to reserve a room and check-in.
No children are allowed at the property.
All rooms accommodate up to 2 guests only.
All guests occupying the rooms must be registered and are required to have their government-issued ID.
All rooms have a Queen, King, or California King-sized bed and can accommodate up to two adults.
Our rooms do not accommodate extra beds.
PAYMENT AND CANCELLATION POLICIES
We have different rates that offer free cancellation or non-refundable rates on different booking platforms.
Please read the listed different policies carefully.
If you've chosen a non-refundable rate, for any full or partial cancellations, your deposit will remain non-refundable regardless of the reason.
All changes are subject to availability.
All reservations are subject to hotel taxes and fees, including California Occupancy Tax (14%), City Tax (1.5%), and a Resort Fee of $22 / night.
We realize that are often beyond your control.
For this reason, we recommend purchasing travel insurance for peace of mind.
The credit card provided at the registration form will be authorized $150 24hrs prior to the check-in date and will be released at check out. As soon as we release your deposit and depending on your bank, it takes about 3-5 business days for it to be returned to your account.
The following factors will be taken from your security deposit at management’s discretion:
Smoking in non-smoking areas.
Lost/ Damaged keys
Breaking maximum occupancy
Disrespecting other guests
Any violation of house rules
Pool hours are from 9 AM - 9 PM
No glassware by the pool
No pets on furniture
Parking passes are available at $25/night. Parking is assigned for your reservation.
PET POLICIES / SERVICE ANIMALS
We are dog friendly and accept ADA service animals. We are permitted by law to ask if your furry friend is a service animal and what task your service animal was trained to perform in case of an emergency. Any extra cleaning required due to your furry friend will be deducted from your security deposit.
Any package ordered will have to be addressed to your room number and be delivered within your reservation dates.
Please note that the hotel will not be responsible for any incidents with the packages while being shipped or handled at the hotel.
Any professional photography being filmed at the property (regardless of personal editorial, or commercial) requires prior approval from hotel management. Photography without consent is a violation of hotel policies. Please contact the hotel for details.
Hollywood Hills Hotel only allows smoking on the balcony area and designated smoking area.
A $250 cleaning surcharge will be imposed on any room where guests have smoked with disregard for our policy.
Packages could only be shipped to the property if the guest can personally receive them.
Hollywood Hills Hotel is not responsible for any incidents with the packages while being shipped or stored at the hotel
Photography at property
Any photography being filmed at the property (regardless of personal editorial, or commercial) is required to be notified. Contact for details. This could apply as a violation of policy.
While accidents happen, guests will be financially responsible for damage due to gross negligence.